DRYAD FAQ Help Center | White Oak Security

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Setting Up Your DRYAD^TM Account:

Provide the following information to DRYAD Support:
a. First and Last Name
b. Mobile Number
c. Email Address
You will receive an email from the DRYAD Support team letting you know your account is ready to be activated

Activating Your DRYAD Account:

After you receive confirmation from DRYAD Support that your account is ready to be activated, visit the DRYAD Setup page

DRYAD set up page screenshot by White Oak Security

Enter the email address and mobile number you provided to DRYAD Support and click Submit
You will see the following page upon successful submission:

DRYAD successful account set up page screenshot

You will receive an email from DRYAD Account

Screenshot of DRYAD account validation email from White Oak Security

Click on the Validate Account button to continue. You will be taken your Validate Account page:

DRYAD Validate Account page has the password set up and validation code

Create a new strong password only to be used for DRYAD meeting the complexity requirements shown on the page
You will also need to enter the validation code sent to the mobile number you registered with DRYAD Support

Screen shot of mobile text of DRYAD validation code

Once you have entered the validation code and created a new password, click the Submit button

Screen grab of successful password and validation code for DRYAD

You will be taken to the Finalize Account page. Please make note of your case-sensitive username (see screenshot below)

DRYAD Finalize Account page. Please make note of your case-sensitive username WHICH IS SHOWN IN THIS SCREENGRAB

Scan the QR code with your Multi-Factor Authentication (MFA) app of choice to sync it to your DRYAD Account

Logging In to DRYAD:

Visit the DRYAD Login page

DRYAD login page screenshot by White Oak Security

Enter your username (case-sensitive) and password

DRYAD login page says to Enter your username (case-sensitive) and password

Enter your Multi-Factor Authentication (MFA) code from your MFA application

DRYAD login page says Enter your Multi-Factor Authentication (MFA) code from your MFA application

Press Submit

DRYAD Password Reset

To reset your password, please reach out to DRYAD Support and provide the following information:
a. First and Last Name
b. Mobile Number
c. Email Address
You will receive an email from the DRYAD Support team letting you know your password is ready to be reset

DRYAD password reset email screenshot, this email is only valid for 20 minutes

NOTE: The link in the email will be valid for 60 minutes

Click on the “Continue White Oak Security DRYAD Password Reset” link to continue. You will be taken your Password Reset page:

DRYAD password reset page

Enter your Multi-Factor Authentication (MFA) code from your MFA application

DRYAD password reset page asking for the MFA (multi-factor authentication) code.

Click on the Submit button to continue. You will be taken your Password Reset page:

DRYAD password reset page that has enter your new password

Create a new strong password only to be used for DRYAD meeting the complexity requirements shown on the page
You will see the following page upon successful submission:

DRYAD password reset page that says the reset has been successful

MFA Reset

To reset your MFA token, please reach out to DRYAD Support

Password Change

To reset your password, select the Password Reset link from the menu in the upper left corner:

How to change your DRYAD password, click the menu in left corner and it's the second option from the top.

You will be taken to the Change Password page:

This takes you to the DRYAD change password page with the new password options and authentication code

Enter your current password, and then create a new strong password only to be used for DRYAD meeting the complexity requirements shown on the page
You will also need to enter your Multi-Factor Authentication (MFA) code from your MFA application:

Successfully filled out DRYAD password change page

Click on the Change button to continue. A notification will appear at the bottom of the screen:

After clicking continue a password changed notification will appear at bottom of screen

Contacting Support

Provide the following information to DRYAD Support:
a. First and Last Name
b. Mobile Number
c. Email Address